Privacy Policy

This notice explains how Be Wellness Physio handles your personal information when you are a patient or Pilates class participant. It covers clinical notes, health information, and related records.

Be Wellness Physio

Email: beth@bewellnessphysio.co.uk

We may collect:

• Identification: name, address, date of birth, contact details.
   
• Medical history and current health information.
   
• Physiotherapy assessment notes and treatment plans.
   
• Pilates attendance and participation records.
   
• GP/consultant reports or referrals.
   
• Emergency contact details.
   

• Provide treatment and exercise programmes.
   
• Record clinical progress and comply with professional regulations.
   
• Communicate with you about your care and appointments.
   
• Comply with legal and insurance requirements.
   

• Contract – to deliver the service you’ve requested.
   
• Legal obligation – to maintain proper health records.
   
• Legitimate interests – for clinic administration.
   
• Provision of health care (Article 9(2)(h) UK GDPR) – for special category data.
   

• Paper records stored in locked cabinets.
   
• Electronic records stored on encrypted systems with password protection.
   
• Access restricted to authorised personnel only.
   

• Adult patient records: kept for 8 years after last appointment.
   
• Records for children: kept until the patient is 25.
   
• Pilates records: kept for up to 12 months unless linked to ongoing treatment.
   

We will not share your personal data unless:

• You give written consent (e.g. for a GP report).
   
• It is required by law.
   
• It is necessary to protect your vital interests in an emergency.
   

You have the right to:

• Access your records.
   
• Request corrections.
   
• Request deletion (where legally possible).
   
• Restrict or object to processing.
   

If you have concerns, contact us first. You can also complain to the ICO at www.ico.org.uk.